Select your dates and the number of guests.
Browse available hotels, apartments, and villas on our platform.
Click “Book” and follow the payment instructions.
You will receive an instant confirmation email once your booking is successful.
We offer/orginize a variety of experiences (https://staging.balkanea.com/experiences/) including:
Urban & cultural;
Food & wine experiences;
Rural visits and agrotourism;
Exclusive wellness retreats;
Nature escapes and outdoor adventures.
Yes, we offer customized options for groups, corporate events, and team-building experiences. Contact us directly for a personalized proposal.
Yes, you can book without an account.
However, we recommend signing up - here’s why:
- Easier management: Track your reservations and make changes quickly.
- Faster bookings: Save your details for future trips.
- Exclusive perks: Unlock special offers and personalised recommendations.
Yes! We arrange airport transfers and various local transportation options to make your journey smooth and stress-free. From private rides to shared shuttles or even scenic train tickets, we’ll ensure you get from A to B comfortably.
We can provide guidance and information to help you prepare the necessary travel documents. However, obtaining a valid visa and ensuring all entry requirements are met is the sole responsibility of the passenger.
Yes! The Balkanea team will create a trip tailored just for you — including accommodation, airfare, car rentals, and transfers.
Simply fill out the personalized itinerary form using this link. https://staging.balkanea.com/consierge/
Our team will review the details and provide a personalized quote according to your preferences.
Yes, but it depends on the property or service booked:
- Accommodation: Each property has its own cancellation policy, clearly displayed before you confirm your booking.
- Tours & Experiences: Cancellations or changes may be possible depending on the tour type and how far in advance you notify us.
Our team is here to guide you through the process and help with any modifications.
Yes! On our platform, you can discover hidden gems, local experiences, and seasonal highlights. Discover Balkanea’s recommendations through the following link: https://staging.balkanea.com/balkanea-recommends/
Yes! At Balkanea we can arrange both flights and car rentals for you. Whether you need the best air connections or the right set of wheels for your journey, our team will organise everything to match your travel plans.
Yes! Many of our listed properties welcome pets. Simply use the filters when searching to find pet-friendly stays that best match your needs — so your furry friends can travel with you.
💳 Payments & Pricing
Payments can be made securely online through the platform. Your data is protected by secure and established online payment systems.
We currently accept Visa, MasterCard, and Maestro for secure and convenient payments.
Check if the card you are using to make the purchase is a valid payment card.
Ensure you have sufficient funds and that your card is enabled for online or international payments.
Try another payment method (credit/debit card).
If the issue persists, please contact our customer support team—we will assist you.
No - if your booking wasn’t confirmed and you didn’t receive a confirmation email, your card has not been charged. In some cases, your bank may show a temporary hold, but this will be released automatically. If you’re unsure, we recommend checking with your bank or contacting our support team for assistance.
No hidden fees — ever. The price you see at booking is the total cost of your reservation. If there are any additional charges (like city taxes or optional extras), they’ll be clearly shown during the booking process so you know everything upfront before confirming.
After a successful transaction:
- You will see a message on the screen confirming that your booking was successful.
- A confirmation will automatically be sent to your email. (Please also check your SPAM/Junk folder.).
- You can always find your order confirmation in your Balkanea profile account under the "Booking history" section.
Refunds are initiated automatically after you cancel your reservation, in line with the accommodation’s cancellation policy. Once processed, it usually takes 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.
🛡️ Safety & Trust
Yes. We use advanced security measures to protect your personal data and payment information.
Travel insurance is not automatically included with your booking. However, for your peace of mind, we can arrange it as an add-on option. This way you’ll be protected against unexpected events such as trip cancellations, delays, or medical emergencies while travelling.
👤 Account & Support
To sign up, simply enter your personal details (name, email, password) in the sigh up form.
After completing the form, you will receive a confirmation email.
Once registered, you can log in to your profile at any time to manage your personal data, view and track bookings, and save or preview your favorite accommodations and experiences.
✅ All your personal information is safe with us.
If you’ve forgotten your password, or want to change it, simply click “Forgot Password” on the login page. Enter your registered email address, and we’ll send you a secure link to create a new password.
Absolutely! You can reach our customer support via email, phone, or live chat. We are available to assist you with bookings, itineraries, and transportation options.
Our customer support team is available to assist you. You can reach us via:
Email: connect@balkanea.com;
Mobile/Viber/WhatsApp: +389 70 383 767;
Live Chat: Available directly on our platfrom in the lower right corner.
Social media: balkanea_com
Our support team is available in English, Macedonian, Serbian, Croatian.
